Refund policy

We want you to be a satisfied customer, and we need your help to maintain our wide selection, name brands, low prices, and on-hand inventory. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.

How to Return an Item:

  1. Request a Return Merchandise Authorization (RMA) Number by contacting Customer Service: CustomerService@nshoresailing.com. The returned product must be postmarked within 15 days of RMA number issuance, or the RMA number will expire.

  2. Repack the product in the original packaging and place it inside a box suitable for shipping with all the original enclosures, parts, and accessories.

  3. Return it to us postage pre-paid (we do not accept C.O.D.), with the appropriate insurance. Please note: Shipping costs are non-refundable.

Non-Returnable:
Opened software, programmed transponders, items with expiration dates, cut goods, products with a broken seal, unlock codes for software, or other customer-specific products, clearance items, close-outs, discontinued, specially ordered items and gift certificates are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days for resolution. Unfortunately, we cannot accept returns older than 30 days.

30-Day Returns:
Except as noted above, products in the original packaging and ready-to-be-sold condition may be returned within 30 days for a full exchange or refund of the merchandise price. Unused items not returned in their original condition within the 30 days, if accepted, will be subject to a handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.

Defective Products / Warranty Information:
Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help or email CustomerService@nshoresailing.com. We will work with you and the manufacturer to resolve any issues.